Hills & Ranges Private wants your feedback on our facilities so we know what we could improve on with our programs for better treatment and care.

Do You Have a Suggestion on How We Can Improve?

We strongly encourage feedback from all our clients and their families so that we can be our very best. If you have a complaint or a suggestion of how we can improve, we want to know. Your comfort is a top priority at Hills & Ranges Private, and if we can use your experience to improve our treatment and rehabilitation programs, then we can work to provide better ongoing care for our clients.

There are various options for providing your feedback:

Talk to a staff member or the manager if you are currently admitted in one of our facilities,this is the quickest and most effective way to have your feedback addressed.

Submit an Online Feedback Form

Submit an Online Complaint Form

Contact the team direct: via email to feedback@rehab.brisbane
or call 1800 422 711. If we are unable to directly take your call, please leave a name and phone number and we will return your call as soon as possible as your feedback is very important to us.

Write to us: Level 9/307 Queen St,Brisbane City QLD 4000 Australia

Complaint Handling Standards 2020 have been developed to strengthen and improve complaint handling systems across the Victorian health sector.  A copy of the standards is available on the
HCC website.

The Client Experience Survey is a series of questions about your experience as a Hills and Ranges Private client. It should take less than 10 minutes to complete. The information helps us to identify what we are doing well and where we need to improve. Your answers are anonymous. Complete the survey

Want To Leave Feedback but You’re Not Sure What To Say?

The team here at Hills & Ranges Private take pride in everything we do at our facilities, and we would love for you to tell us what you enjoy the most so that we can keep it up! Any compliments to the staff and our services are very welcome as well.

As a client of our facilities, you can also fill out our client experience survey. This anonymous survey will tell us what we can do to better ourselves and our programs. We always want to hear anything you have to say about your time here at Hills & Ranges Private, so please, help us help you!

Please also be aware that as a means of pursuing appropriate workplace safety and wellbeing, our staff will not communicate to feedback that stem from threatening or abusive phone calls, emails or messages. We maintain our staff members deserve the right to work in an environment free from aggressive or violent behaviour. As such, any forms of abusive language, swearing, name-calling and threats will not be tolerated. Thank you in advance for your compliance.

Start your journey right now!

If you or someone you love is struggling with drug addiction, learn more about our rehabilitation services by calling 1800 422 711 or using the online enquiry form. Our professional and supportive staff is happy to answer your questions.

About Us

Hills & Ranges Private offers luxury rehab centres and services that can assist.